Please also see our terms of website and privacy policy

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the goods listed on our website (http://www.leadergardenfurniture.co.uk/ (our site)) to you. Please read these terms and conditions carefully before ordering any goods form our site. You should understand that by ordering any of our goods, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please check the box marked "I have read and accept the terms and conditions" at the end of these terms and conditions on the Checkout page before pressing "Continue". Please understand that if you refuse to accept these terms and conditions, you will not be able to order any goods from our site.

1. INFORMATION ABOUT US

http://www.leadergardenfurniture.co.uk/ is a site operated by Leader Online Limited trading as leadergardenfurniture.co.uk (we). We are registered in England and Wales under company number 6185212 and our registered office is at 103 Whitby Street South, Hartlepool, TS24 7LH. Our VAT number is 915 7065 22.

2. ELIGIBILITY TO PURCHASE PRODUCT

2.1. All products on the website are available for sale to residents of mainland United Kingdom only. We do not accept orders from or deliver products to individuals outside of this territory.

2.2. In order to satisfy certain legal requirements and ensure that the delivery of the products can be made effectively and safely we need to be sure of certain pieces of information about you.

2.3. By placing an order through our site, you confirm and acknowledge that:

a) You are legally capable of entering into binding contracts; and

b) You are at least 18 years old;

c) You are resident in the United Kingdom; and

d) You are accessing our site from that country.

3. PRICING

3.1 All prices are quoted in UK Pounds Sterling inclusive of VAT at the prevailing rate and goods are sold under English law. Delivery of all goods is free (terms and conditions apply).

3.2 The price of any products will be as quoted on our site from time to time and included on your Order Confirmation, except in cases of obvious error.

3.3 Prices are liable to change at any time, but changes will not effect orders in respect of which we have already sent you an Order Confirmation.

3.4 Our site contains a large number of products and it is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced. We will normally verify prices as part of our order confirmation precedures so that, where a product's correct price is less than our stated price we will charge the lower amount when dispatching the Goods to you. If a product's correct price is higher than the price stated on our site, we will normally. at our discretion, either contact you for instructions before dispatching the Goods, or reject your order and notify you of such rejection.

3.5 Leader online will match the price of any like-for-like Goods that you find for sale elsewhereon-line. Please email us with details of the Goods, including where possible any unique reference number, the date on which you saw the Goods advertised for sale and the website address of the sellerof the Goods. Please note we reserve the right to refuse any price match where the full information is not provided or cannot be substantiated.

3.6. Payment for all goods can be made by credit or debit card, telegraphic transfer, or cheque. We accept payment with Visa, Delta, Switch, Solo, Mastercard. Where payment is made by way of credit or debit card, we will take payment from the relevant account at the point of order. We will not dispatch your order until we have received payment in full.

4. DELIVERY

4.1 Delivery of most goods is free (subject to product or destination).

4.2 All goods are shipped by a professional distribution company or by our own vehicles. Orders can be collected by you from our warehouse if preferred. Please contact us if you wish to utilise this option.

4.3 Unless otherwise stated please allow 28 days for delivery. Please ensure that all delivery details are accurate as incorrect details could lead to a delay in delivery.

4.4 A signature will be required on receipt. All goods must be signed for by a person over the age of 18. Where possible, we recommend that you carry out as full of an inspection of the goods as possible as once goods have been received by you they are deemed to be your responsibility. Any loss or damage to the goods after delivery will be your responsibility.

4.5 If we are unable to make a delivery because delivery is refused or missed at the delivery address you may incur a re-delivery charge, as we have fulfilled our obligation to you.

5. PRODUCT ENQUIRIES

5.1 We make every effort to offer only products, sizes and colours that are available and in stock with oursuppliers. If a size or colour is not available, we will notify you on receipt of your order and will reimbuse your payment if you chose to cancel the order.

5.2 Any products made to measure from information / measurements provided by the customer are non-returnable.

5.3 After placing your order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the products have been requested (the Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation. If you do not receive an Order Confirmation within [5] days please contact us to ensure that your order has been received.

5.4 The contract will relate only to those products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a seperate Order Confirmation.

RETURNS AND EXCHANGES

6. CANCELLATION RIGHTS & RETURNS - MONEY BACK GUARANTEE AND CONSUMER RIGHTS

6.1 We hope that you will be fully satisfied with your products. If you are not satisfied with your goods for any reason, we are happy to offer a full MONEY BACK GUARANTEE in accordance with the policy below.

6.2 Should you decide to return the products you must notify us of the cancellation in writing (by post to the address at the top of the page or by email to sales@leadergardenfurniture.co.uk marked "Returns") within 10 working days of receipt of the goods.

6.3 Please note, following receipt and inspection you are under a legal duty not to use the products and to take care of them. This includes all packaging and labelling. Care must be taken to ensure that the goods remain in the best possible condition. Please take particular care with goods that are easily damaged or require erection or installation. If you need guidance on the best way to inspect any item without damaging it, please contact us.

6.4 You must return the goods to us securely packaged, in the condition which they were received, at your own cost, as soon as possible, with as much of the undamaged original packaging and paperwork as possible. If it is not possible to return the goods, you must notify us of a time and date when you will make the goods available for collection by us. You should email us at sales@leadergardenfurniture.co.uk and mark your email "Returns and Collections". If you require us to collect the goods, we will inform you of our reasonable costs incurred in collecting the goods, and you must agree to meet these costs. You must send us a cheque or authorise us in writing to take the money from your account in advance of collection.

6.5 Goods made to a customer's specific order or measurements will not be accepted for return.

This does not affect your statutory rights.

6.6 If you live in the United Kingdom you have a legal right to cancel your order after you have received and inspected the goods.

6.7 Please note that no statutory cancellation rights apply to products that have been specifically made to your requirements, design or measurements.

6.8 If you do not return the goods within 21 days of your cancellation notice, we may choose to recover thegoods from you, and if we do so, to charge you for the cost of doing so. If, despite sending a cancellation notice, you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made, and if we have already granted a refund, you will be re-charged for your order at the price set out on our website.

6.9 When you return Goods to us in a condition which indicates that they have been used or attempted to be installed or erected after you have had a reasonable chance to inspect them, we will consider you to be in breach of your legal duty to take resonable care of the goods and reserve the right to recover appropriate sums from you.

6.10 Refunds will be processed within 30 days.

7. RETURNS POLICY - DAMAGED OR FAULTY GOODS

7.1 We hope that you will be fully satisfied with your products and we will make every effort to ensure all our goods are of the highest standards. If for any reason you are not satisfied because they are faulty or misdescribed, we will be happy to accept a return from you in accordance with the following policy.

7.2 You must notify us in writing at the contact address or by email to sales@leadergardenfurniture.co.uk to explain your concerns and arrange a suitable collection date.

We will confirm the collection date bt email and arrange collection of the item. The goods must be in it's original condition and packaging. On receipt of the returned item and verification of your concerns, we will issue an internet credit note or exchange the item at your instruction.

7.3 Please include (where possible) with the Goods a copy of your internet invoice. cancellation notice (where applicable) or a written note of your name, address, email address, order number and reason for return. This will speed up the process as we are able to identify the transaction.

7.4 Where we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for delivering the exchange of goods to you. Similarly if goods are returned as un-delivered, and we agree to resend them to you, you will have to pay the additional delivery costs.

705 You are entitled th inspect the goods, and we recommend that you do so thoroughly, however you cannot return goods as defective / damaged following the installation or erection of any Goods, unless the defect / damage was not ascertainable until after installation.

8. DAMAGED GOODS NOTIFICATION PROCESS

8.1 If you should receive an item that is not in perfect condition or was damaged in shipping, please immediately notify us by emailing sales@leadergardenfurniture.co.uk and mark your email "Damaged Goods".

8.2 All goods are inspected thoroughly before dispatch, and are deemed to be in a saleable condition upon dispatch.

9. NOTICES

All notices (i.e Cancellation Notices) and returns should be sent to:

FAO Sales, Leader Online Limited, 103 Whitby Street South, Hartlepool, TS24 7LH.

10. RISK AND TITLE

10.1 You will be responsible for the care of the goods once they are delivered (for example, you should store the goods securely and safely and you should insure the goods). We will not be responsible for any damage caused from incorrect storage.

10.2 Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.

11. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

11.1 These terms of sale and any document expressly referred to in them represent the entier agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

11.2 We have the right to revise and amend these terms of sale from time to time, for example to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

11.3 You will be subject to the policies and terms of sale in force at the time that you orderes goods from us, unless any change to those policies or these terms and conditions is requires to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terma and conditions, unless you notify us to the contrary within seven working days of receipt by you of the goods).

12. GENERAL

12.1 If the courts decide that any part or wording in these terms of sale is illegal, invalid or unenforceable then that part or wording shall be deleted from the agreement and the rest of the terms of sale shall reamin in force.

12.2 All contracts formed, sales made and legal disputes arising through the use of this wesite shall be governed by English law. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of our site.

12.3 These terms and conditions shall apply to all internet sales made by Leader Online Limited and by placing an order with us you are accepting these terms and conditions.

THESE TERMS OF SALE DO NOT AFFECT YOUR STATUTORY RIGHTS.

If you have any doublts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau.